| Cookie | Name | Purpose | Expires |
|---|---|---|---|
| Google Analytics cookie (UA and GA4) | _ga | Used by Google Analytics to identify the user | Expires after 2 years |
| Google Analytics cookie | _gid | Used by Google Analytics to identify the user | Expires after 1 day |
| Google Analytics cookie | _gat_UA-* | Used by Google analytics to throttle the refresh rate | Expires after 1 minute |
| Google Analytics cookie (GA4) | _ga_GTM-P67487F | Used by Google analytics to persist session state | Expires after 2 years |
| Functionality cookie | bw-cookieMessage | Used to show or hide the cookie prompt | Expires after 10 hours |
| Twitter targeting / advertising cookies | Guest-id | Used by twitter to identify and track the website visitor | Expires after 1 month |
| Livechat cookie (customerID) | __lc_cid (customerID) | Used to verify the identity of a customer created in Livechat | Expires after 2 years |
| Livechat cookie (customerSecureToken) | __lc_cst (customerSecureToken) | Used to verify the customer’s token in Livechat | Expires after 2 years |
We are always looking to improve our website and value the feedback of our customers. Please could you complete the Customer Survey (this link will take you to an external site). This survey should take no more than 5 minutes to complete.