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Accessibility Statement

This accessibility statement applies to careerswales.gov.wales, and microsites and applications managed by Careers Wales which have their own domain including:

This accessibility statement does not include the Working Wales website which is also managed by Careers Wales. The workingwales.gov.wales domain has its own accessibility statement.

The Careers Wales website is managed by Careers Wales. We want as many people as possible to be able to use this website. For example, that means that you should be able to:

  • Navigate most of the website using just a keyboard
  • Zoom in up to 300% without the text spilling off the screen
  • Listen to most of the website using a screen reader
  • Navigate most of the website using speech recognition software
  • Change colours, contrast levels and fonts

To ensure this is possible we are engaging with Shaw Trust Accessibility Services to ensure that the above minimum requirements are met.

We have also made the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Some parts of the Careers Wales website are not fully accessible. For example:

  • Older PDFs are not fully accessible to screen reader software. They may not have descriptive titles
  • Some of our older videos requiring them do not have captions, audio description or transcripts
  • Our live chat cannot be navigated using just a keyboard
  • Our Find us map may not be useable by keyboard and screen reader users

Some parts of our site are old applications or built on older systems and these may not be fully accessible including:

  • Jobs Growth Wales search
  • Administration (used by teachers and careers professionals only)
  • Profile
  • Login/sign up
  • Courses in Wales database
  • Education Business Exchange

Some parts of our website are new and have yet to be tested for accessibility. These will be part of an assessment by Shaw Trust Accessibility Services between December 2020 and January 2021:

  • Buzz Quiz
  • Apprenticeship Search
  • Job Information
  • About Jobs
  • Who am I? quiz
  • News
  • Homepage Banner

Careers Wales uses a third-party application for Job Matching Quiz and therefore cannot be responsible for any areas on this site that may not be fully accessible.

Feedback and contact information

If you need information on this website in a different format, for example, an accessible PDF, large print, easy read, audio recording or braille please contact us by:

We will consider your request and get back to you within 2 working days.

If you cannot view the map, call us on 0800 028 4844 or email us at post@careerswales.gov.wales and we will provide you with directions. A text alternative to Careers Centres displayed within the map is available on Our Centres

If you cannot use Live chat please phone us on 0800 028 4844 or email us at post@careerswales.gov.wales.

Visiting us in person

Careers Centres have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Our staff also work from a variety of outreach venues. The facilities of these venues will vary and may not include audio induction loops.

Reporting accessibility problems with this website

We want to continue to improve the accessibility of this website. If you find any problems that are not listed on this page, please contact:

Web Content Manager, email: information@careerswales.gov.wales

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Careers Wales is committed to making its websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The following list was compiled from an assessment carried out in 2019. We are currently working with Shaw Trust Accessibility Services to assess our current accessibility compliance. This list will be updated following the assessment.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Videos (Pre-recorded)

Not all videos requiring it, currently contain captions, audio description or transcription. This fails WCAG 2.1 success criterion. All new videos uploaded to our websites from 23 September 2020 should meet these requirements.

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. For example, they may not be structured to be accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, role value).

Some of our PDFs are essential to providing our services. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

If you need to access information in one of these document types, please contact us and ask for an alternative format.

Live chat

The current Live chat is a 3rd party application and is not accessible by keyboard only. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard). 

Interactive map

Our Contact Us page provides an interactive map (Google) to help you locate our centres and outreach venues. The map has not been formally accessibility tested. However, we are aware that it may be difficult to use for screen readers, and therefore may not comply with accessibility guidelines. We have provided an alternative text version listing our centres. We are working on an alternative way to list our outreach venues.

Jobs Growth Wales search

Jobs Growth Wales Search is an old development. Because of this no development work is likely to take place on this application. It has been partially decommissioned, but to meet business requirements the Jobs Growth Wales section will remain into 2021. The known ways that the Jobs Growth Wales Search does not comply with accessibility guidelines are:

  • Form fields are not labelled. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions)
  • The search results table does not contain a table summary. This fails WCAG 2.1 success criterion 1.3 (Adaptable)

 Courses in Wales directory

Courses in Wales is one of the oldest applications. It is not mobile responsive and is in English only. Courses in Wales will remain live as an application on the Careers Wales website until it is redeveloped. Redevelopment is currently taking place and it is due to go live in early 2021.  The known ways that Courses in Wales does not comply with accessibility guidelines are:

  • Form fields are not labelled. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions)

 Login / Sign up

The Login and sign up facility on the Careers Wales website do not contain labelled form fields. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions). In addition, the registration page does not contain alt text. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content). The Login and sign up functions are being redeveloped and will be in place by early 2021.

Disproportionate burden

Applications that are in line for redevelopment or decommissioning

Some older applications are required for the company business and require significant resources in time and cost to re develop. Most of these applications are being redeveloped or decommissioned in the future. These applications would be a disproportionate burden for the company to update immediately. Those that are required to stay live on the website are:

  • Jobs Growth Wales search
  • Courses in Wales Directory until its redevelopment is completed in early 2021
  • Profile (until the decommissioning or redevelopment of the Jobs Growth Wales section of Apprenticeship Matching Service). The current profile is only used in conjunction with Jobs Growth Wales applications
  • Login/Sign up until its redevelopment in early 2021

Live chat

Live chat is an essential mode of communication for the customers of Careers Wales. Unfortunately, our webchat facility, which is a third-party plug in is not accessible by keyboard only. Due to it being one form of communication that customers rely on to contact Careers Wales, it is not feasible to take it offline. Research is being done into web chat plug ins that will be accessible by keyboard only for the future.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. For example, they may not be structured to be accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, role value).

Some of our PDFs are essential to providing our services. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

If you need to access information in one of these document types, please contact us and ask for an alternative format.

Videos (Pre-recorded)

Videos uploaded prior to 23 September 2020 may not meet WCAG 2.1 success criterion. All new videos uploaded to our websites from 23 September 2020 should meet these requirements.

Live video

Live video streams are exempt from meeting the accessibility regulations. We will review what is possible for each live stream based on the technology/software used.

What we are doing to improve accessibility

We are working with developers to achieve full compliance to the Web Content Accessibility Guidelines version 2.1 AA standards.

We are also investigating alternatives or solutions to our Live chat service in order that it will become accessible to a keyboard user.

We are building in new guidelines for PDFs and videos to ensure that future videos, PDFs and other documents will be fully compliant with the Web Content Accessibility Guidelines 2.1.

We are working with Shaw Trust Accessibility Services to have a full site assessment and working with them on a consultative basis over future developments.

Preparation of this accessibility statement

This statement was prepared on 10th February 2020. It was last reviewed on 4th December 2020.

The website was last tested in June 2019. The test was carried out by Shaw Trust Accessibility Services. We tested:

  • Our website platform at careerswales.gov.wales
  • Our Support finder application hosted on careerswales.gov.wales

Shaw Trust Accessibility Services will be carrying out a new accessibility audit from the 8th December 2020.

We used this approach to deciding on a sample of pages to ask Shaw Trust Accessibility Services to test: