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Welsh Government

Accessibility Statement

The Careers Wales website is managed by Careers Wales. We want as many people as possible to be able to use this website.

For example, that means that you should be able to:

  • Navigate most of the website using just a keyboard
  • Zoom in over 200% without the text spilling off the screen
  • Listen to most of the website using a screen reader

We’ve also made the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the Careers Wales website is

We know some parts of the Careers Wales website are not fully accessible:

  • Older PDFs aren’t fully accessible to screen reader software
  • Some of our videos are not fully accessible
  • Our live chat cannot be navigated using just a keyboard
  • Some parts of our site are old applications or built on older systems and these may not be fully accessible including:
    • Vacancies
    • Administration (used by teachers and careers professionals only)
    • Profile
    • Login/sign up
    • Courses in Wales database
    • Education Business Exchange
  • Careers Wales uses a third-party application for Job Matching Quiz and therefore cannot be responsible for any areas on this site that may not be fully accessible

What to do if you can’t access parts of this website

If you need information on this website in a different format, for example, an accessible PDF, large print, easy read, audio recording or braille please contact us by:

We’ll consider your request and get back to you within 2 working days.

Reporting accessibility problems with this website

We want to continue to improve the accessibility of this website. If you find any problems that are not listed on this page, please contact:

Web Content Manager, email:

Enforcement procedure

If you are not happy with how we respond to your query or request and wish to raise a complaint with us, there are a variety of ways you can let us know:

  • By telephone: 0800 0284844
  • Email:
  • Livechat
  • By post to: Web Content Manager, Cardiff Careers Centre, 53 Charles Street, Cardiff, CF10 2GD

 The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Careers Centres have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Our staff also work from a variety of outreach venues. The facilities of these venues will vary and may not include audio induction loops.

Technical information about the accessibility of the Careers Wales websites

Careers Wales is committed to making its websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

Videos - Audio Description (Pre-recorded)

Not all videos requiring it, currently contain audio description or transcription. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description (pre-recorded)). We are working towards ensuring that all videos meet accessibility requirements by September 2020.


The current Livechat is a 3rd party application and is not accessible by keyboard only. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard). Research is being carried out by Careers Wales to identify and implement a new webchat facility in 2020.

Interactive map

Our Contact Us page provides an interactive map (Google) to help you locate our centres and outreach venues. The outreach map has not been formally accessibility tested. However, we are aware that it may be difficult to use for screen readers, and therefore may not comply with accessibility guidelines. We are working to provide an alternative way to locate centres and outreach venues and will have this in place by September 2020.

Apprenticeship Matching Service (AMS)

Apprenticeship Matching Service is an old development. It is likely to be decommissioned in 2020. Because of this no development work is likely to take place on this application. The known ways that the Apprenticeship Matching Service does not comply with accessibility guidelines are:

  • Form fields are not labelled. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions)
  • The search results table does not contain a table summary. This fails WCAG 2.1 success criterion 1.3 (Adaptable)

Courses in Wales directory

Courses in Wales is one of the oldest applications. It is not mobile responsive and is in English only. Courses in Wales will remain live as an application on the Careers Wales website until it is redeveloped or decommissioned.  The known ways that Courses in Wales does not comply with accessibility guidelines are:

  • Form fields are not labelled. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions)

Login / Sign up

The Login and sign up facility on the Careers Wales website do not contain labelled form fields. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions). In addition, the registration page does not contain alt text. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content). The Login and sign up functions are being redeveloped and will be in place by September 2020.

Applications that have not undergone accessibility testing

The following applications have never undergone accessibility testing and therefore it is not known whether they pass or fail accessibility guidelines:

  • Profile – this application went live after an accessibility test undertaken in 2015 and was not in the scope of the testing in 2019 as it is scheduled for redevelopment
  • Education Business Exchange – this is a Careers Wales managed microsite and has never undergone testing. It is accessed and used only by Careers Professionals
  • Buzz Quiz – this is a new application and was put live on the website after the accessibility testing in June 2019

How we tested this website underwent accessibility testing in June 2019. The test on was carried out by the Shaw Trust. 

We tested:

  • Our website platform at
  • Our Support finder application hosted on

In 2015 DAC carried out an accessibility test that included Apprenticeship Matching Service, Login/Signup and Courses in Wales. The non-compliance for these 3 developments is based from the 2015 accessibility testing carried out by DAC. 

Disproportionate burden

Some older applications are required for the company business and require significant resources in time and cost to re develop. Most of these applications are likely to be redeveloped or decommissioned in the future. These applications would be a disproportionate burden for the company to update immediately. Those that are required to stay live on the website are:

  • Apprenticeship Matching Service
  • Courses in Wales Directory
  • Profile
  • Login/Sign up

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. For example, they may not be structured to be accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, role value).

Some of our PDFs are essential to providing our services. We plan to either fix these or replace them with accessible HTML pages by September 2020.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. 

What we are doing to improve accessibility

We are working with developers to achieve full compliance to the Web Content Accessibility Guidelines version 2.1 AA standards by September 2020.

We are also investigating alternatives or solutions to our Livechat service in order that it will become accessible to a keyboard user.

We are building in new guidelines for PDFs and videos to ensure that future videos, PDFs and other documents will be fully compliant with the Web Content Accessibility Guidelines 2.1.

This statement was prepared on 06/02/2020.