Are you looking for a job where you work in a team that inspires and supports people to think about their future career? We are looking for flexible and customer focused individuals to join our team to provide the administrative support to allow us to meet our customers’ needs.
Career Choices Dewis Gyrfa Ltd (CCDG) is a wholly owned subsidiary of the Welsh Government. We deliver a remit set by Welsh Ministers and provide the all-age, independent, impartial and bilingual Careers Information, Advice and Guidance (CIAG) service in Wales.
£19,240 per annum - £19,866 per annum ( pro-rata for part time)
Starting Salary: £19,240 per annum ( pro-rata for part time)
Dependent on the location of the post.
Wrexham (1 post, 37 hours)
Haverfordwest (1 post, 29.6 hours)
Ebbw Vale (1 post, 22.2 hours)
Swansea (1 post, 29.6 hours)
The ability to speak Welsh is essential for all of these posts.
Applications to firstname.lastname@example.org by 09:00 on Monday 21st June 2021.
Requirements / Qualifications
The successful applicant will be required to provide efficient and effective administrative and reception support to our teams and centres. As part of the training programme for the role, the successful candidates will be required to undertake a Level 2 Business Administration Apprenticeship, if not already in possession of this qualification.
Applicants must demonstrate the following:
- Effective communication skills and ability to deal with queries (telephone, e-mail and face-to-face) from members of the public, internal staff and key stakeholders
- Commitment to showing excellent customer service
- Ability to deal with non- routine enquiries where negotiation and persuasion may be required
- Demonstrable ICT Skills
- Ability to organise and prioritise own workload and various deadline demands
- Ability to use initiative and judgement in day to day duties
- Ability to work as part of a team
- Welsh Language Skills i.e. the ability to deal with general reception enquiries in both Welsh and English is essential for all roles.
We as a nation thrive when we champion diversity and inclusion. Organisations with a diverse workforce make better decisions, are more creative, are stronger, overall happier, and of course - it’s the right thing to do.
Diversity and inclusion can be transformative, contributing to the delivery of excellent public services, enabling continued improvements in what we do for the people of Wales. We are committed to having a workforce that at all job grades, is representative of the citizens we serve.
Whilst Welsh language skills are not essential for all these positions, we acknowledge the importance of developing our bilingual workforce, and welcome applications from candidates who can work in both English and Welsh.
No job applicant will receive a less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status, economic status or sexual orientation.
We aim to promote an environment that is free from all forms of discrimination, and that treats people fairly with dignity and respect. This commitment starts at recruitment and is carried through all of our employment practices, and ultimately to our work – supporting and improving the lives of the people of Wales.
Attractive employment benefits including flexi time, 30 days annual leave, contributory pension scheme and health related cash back plan.
How to apply
Please email the completed application form, Welsh assessment form (if you are a Welsh speaker and could deliver your duties through the medium of Welsh) and equal opportunities monitoring form to: email@example.com.
Due to strict guidelines in place with Covid 19 the selection process will be carried out digitally.
Please note: Careers Wales do not accept CV applications.
Applications in Welsh or English are welcomed. An application made in Welsh will not be treated less favourably than an application made in English.