Through the delivery of Brighter Futures we will align our transformation with the Digital Strategy for Wales.
Collaboration and data
We will work openly and collaboratively with partners and stakeholders and will adopt the all-Wales digital standards, and play an active role in the ambitions of the Centre for Digital Public Services.
Inclusion and accessibility
We will work with partners and develop a robust approach to standards to ensure that the Careers Wales and Working Wales websites are exemplar platforms for accessibility.
Digital skills
We will increase the digital skills of our workforce so they can take advantage of the opportunities that new technology provides to create a better, more modern service.
Personalisation
Through the Careers Wales digital platforms customers will receive personalised information and experiences driven by artificial intelligence (AI) and automation.
Gamification
We will engage and inspire young people to broaden their horizons using gamification techniques such as Minecraft.
Data and Insight
Our data-driven insights, visualisations and mapping will be a valuable resource to drive policy development and service design.
Artificial Intelligence (AI)
Our omni-channel customer experience will be powered by AI driven applications to create a efficient service for customers and employees.