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Our digital ambition

Text Brighter Futures

Through the delivery of Brighter Futures we will align our transformation with the Digital Strategy for Wales.

Collaboration and data

Graphic displaying numbers

We will work openly and collaboratively with partners and stakeholders and will adopt the all-Wales digital standards, and play an active role in the ambitions of the Centre for Digital Public Services.

Inclusion and accessibility

Graphic of eye and human figures

We will work with partners and develop a robust approach to standards to ensure that the Careers Wales and Working Wales websites are exemplar platforms for accessibility.

Digital skills

Graphic of IT clouds

We will increase the digital skills of our workforce so they can take advantage of the opportunities that new technology provides to create a better, more modern service.

Personalisation

Image of individuals and circled graphics

Through the Careers Wales digital platforms customers will receive personalised information and experiences driven by artificial intelligence (AI) and automation.

Gamification

Graphic of minecraft castle

We will engage and inspire young people to broaden their horizons using gamification techniques such as Minecraft.

Data and Insight

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Our data-driven insights, visualisations and mapping will be a valuable resource to drive policy development and service design.

Artificial Intelligence (AI)

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Our omni-channel customer experience will be powered by AI driven applications to create a efficient service for customers and employees.


View the full report and easy read version

This file may not be accessible. Request a different format of Brighter Futures - Our Vision If you need a more accessible version of this document please email post@careerswales.gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is..
This file may not be accessible. Request a different format of Brighter Futures Our Vision - Easy read If you need a more accessible version of this document please email post@careerswales.gov.wales. Please tell us the format you need. If you use assistive technology please tell us what this is..